Refund policy

Effective Date: 08-10-2023

Thank you for shopping with Pioneeerly. We strive to provide you with the best products and services possible. In the event that you need to initiate a return and request a refund, please review our refund policy below.

1. Eligibility for Refunds: To be eligible for a refund, the following conditions must be met:

  • The item(s) being returned must be in their original condition, including all original packaging, labels, and tags.
  • The request for a refund must be made within 30 days of receiving the product(s).

2. Customer Responsibility for Shipping Fees: Please note that customers are responsible for covering the cost of shipping when returning items for a refund. This includes the shipping fees associated with sending the product(s) back to our warehouse. We recommend using a trackable shipping method to ensure that the returned items reach us safely.

3. Non-Refundable Items: Certain items are not eligible for refunds. These include:

  • Items that are damaged due to customer misuse, negligence, or accidents.
  • Items that have been used, altered, or modified after purchase.
  • Items marked as non-returnable or final sale at the time of purchase.

4. Refund Process: Once we receive the returned item(s) and verify their condition, we will initiate the refund process. Refunds will be processed using the same payment method used for the original purchase. Please allow 5 business days for the refund to be reflected in your account.

5. How to Initiate a Return: To initiate a return and request a refund, please follow these steps:

  • Contact our customer service team at info@pioneeerly.com.
  • Pack the item(s) securely in their original packaging.
  • Ship the package to the address provided by our customer service team.

6. Contact Us: If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team at info@pioneeerly.com. We are here to assist you and ensure a smooth return process.

Please review this refund policy carefully before making a purchase. By placing an order with Pioneeerly, you acknowledge and agree to abide by the terms outlined in this policy.